Combining several programs - in one CRM system combines the functions of more than seven programs. It helps to send mail and sms, remind about calls, store databases, analyze numbers better than Excel, and also helps to answer customer questions in messengers and social networks. For example, when installing a free CRM system, an employee of an online store needs to master only one program, that is, spend much less time on training. The manager doesn't need to open seven tabs and try not to lose sight of anything.
Automation of business processes to increase sales
CRM-system for small businesses https://apiway.ai/categories/free-crm-for-small-business
creates new documents according to a template, for example, it makes it easier to ship and receive goods; automatically invoices; reminds you of the time of the call or the dispatch of the order. If employees use a CRM system, then they are only engaged in working with clients without paperwork. Thus, you can increase the number of orders that an employee is able to serve. Consequently, a small company is able to handle the seasonal flow of orders without hiring additional staff.
hyperlinks.
